|Thank Someone for Something They Had to Do Anyway
||[Mar. 3rd, 2007|09:19 am]
No, really, try it. |
When I first started working retail, I worked for a woman who, at the end of the day, as we were leaving, would often thank each of us "for coming in today."
But wait, isn't that what we get paid for, I thought. Don't we have to show up?
25 years of managing people later and you know what -- they actually DON'T have to show up. So, yeah, you've got to be appreciative of people just showing up. And you've got to let them know. They may have just had a crappy day -- full of customers giving them a hard time, their feet hurt, they can't even go home until they run 20 errands first and...you can interrupt that litany and give them a boost. They'll actually feel better about themselves and the day. Just 'cause you said thank you.
Too many people phone it in, do what they need to do with attitude and resentment. Let's encourage those people who just do their job; are responsible. Let's smooth out the day with a little courtesy and graciousness. Being nice to other people, the whole smile and "thank you" thing -- a tiny little endorphin rush. Your reward.
And of course, everyone knows that graciousness and courtesy can be used as weapons. That bastard that really didn't mean to let you merge in front of him, but was distracted and you cut in? Give him a cheery little thank you wave. It will either really piss him off, or he'll feel guilty for trying to cut you off in the first place, since you're such a nice person. Either way you win! Plus all those endorphins...and it's all about the endorphins.